Ruffluv - Dog Clothing Company 800-893-1246 CART 
Customer Login | Wholesaler Registration   

Dog Clothing Blogs
FREQUENTLY ASKED QUESTIONS
Q: What is my pet's size?
A: It is difficult to determine your pet's size based on its breed or weight, as all pets come in many different shapes and sizes. Please refer to the measurement listed next to each size to ensure you choose the correct size for your pet. You can also check the chart here


Q: How do I care for my garment?
A: Most garments can be washed with the following care instructions:
 •Machine wash cold
 •Do not bleach
 •Tumble dry low
 •Do not iron decoration
 •If necessary cool iron on reverse side

Please note these are general care instruction, you may need to refer to your actual garment for slightly different care instructions.


Q: Can I change or cancel my order?
A: If you would like to change or cancel your order, you can email Sales@ruffluvnyc.com or call us at 1800-893-1246 within 24 hours from the time that your order was placed.


Q: How can I check my order status?
A: If you would like to check your order status, please email info@ruffluvnyc.com or call us at 1800-893-1246.


Q: What credit cards do you accept for payment?
A: We accept Visa, MasterCard, American Express, Discover, and E-check.


Q: Do you accept personal checks or money orders?
A: We accept personal checks or money orders that are sent though mail. When sending us your order, please be sure to include all product information (product name, size, quantity and price) and shipping information (name, address, phone number and email address). Also be sure to add the necessary shipping charges to your total purchase. For NY State residents, sales tax of 8.625% must also be added. Please understand that orders paid for with a check will take additional time, as these orders are not shipped until your check has cleared.

Please send any mail orders with payment to:
Ruffluv
Attn: Orders
232 3rd street
Brooklyn NY 11215


Q: What is your return policy?
A: If any Ruffluv website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 14 days of receipt for your refund or exchange. We do not reimburse shipping and handling charges. All sale items are final sale and cannot be exchanged or returned. Prior to sending out your package, please make sure to call us at 1800-893-1246 in order to obtain a return authorization number from one of our representatives. Please make sure to mark your package clearly and legibly with your RA number so that our receiving department does not refuse it. For your protection, we suggest you send your return with insurance and delivery confirmation for tracking purposes.

Please ship unused item and packing receipt to the following address: Ruffluv
Attn: Returns/Exchanges
232 3rd street
Brooklyn NY 11215

Please note: We do not accept exchanges for any merchandise that is sent back to us after 14 days, has been used, or is not in its original condition. We allow one exchange per item. After one exchange, each additional exchange will incur a 30% re-stocking fee.


Q: What are your shipping charges?
A: Our shipping charges are based on the total amount of your order.

Order Shipping ChargesExpeditied Shipping
$0.00 - $40.00 $6.95 shipping Add $15
$41.00 - $80.00$9.95 shippingAdd $20
$81.00 - $149.00 $12.95 shippingAdd $20
$150.00 - and up Free ShippingAdd $20


Q: Do you ship internationally?
A: We will happily deliver to any international destination. An additional $20 international shipping fee will be applied to all packages with a shipping destination outside of the United States. Most international orders will usually arrive within our standard two week delivery time, but may take additional time for delivery. We thank you for your patience.

We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any customs charges, which are assessed by each individual country at the time of delivery. Our apologies, but we cannot estimate your country's customs charges. When ordering from outside of the US, please be sure all address information on your order is complete and correct.


Q: What is your standard method of shipping?
A: Most of our packages are shipped via USPS. For expedited orders we can ship via overnight service from either Federal Express or UPS. Expedited orders under $40 will be charged an additional $15. Expedited orders over $40 will be charged an additional $20.


Q: What is your delivery time?
A: We do our best to ship all orders as quickly as possible. Orders often ship within 2 business days and our average delivery time is 5 - 7 days depending on the shipping destination. However, orders may take up to 14 days for delivery. For an additional charge, many items may be shipped via expedited service that can be done at checkout.


Q: What if I have not yet received my package?
A: If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt to contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.


Q: Do you sell Wholesale?
A: Yes we do sell wholesale. Please contact Annie Daniel at 1800-893-1246 or email her at Annie@ruffluvnyc.com


Q: What is your privacy policy?
A: At RUFFLUV we are committed to protecting your privacy. We use the information we collect about you to process orders and to ensure that we provide you with the best services to suit your needs. Please click here for more information.
Dog Tshirt Dog Clothing New York Dog Clothes
Fashionable Clothing For Dogs Dog Clothing New York Dog Clothes
Dog Clothing Home | Dog Clothes | Dog Accessories | Dog Clothes Press/Events | Dog Clothes Gallery | RuffLuv FAQ's | About RuffLuv | Dog Blogs |
Dog Clothing Blogs | Dog Clothing: Contacts | Dog Clothing: Privacy | Sitemap To Dog Clothing | Dog Friendly Parks | Dog Friendly Hotels
© 2010. RuffLuv